Effective Date: December 29, 2024
At StyleM (“we,” “our,” or “us”), we aim to ensure a seamless shopping experience. This Refunds and Returns Policy outlines the processes, conditions, and timeframes for returns and refunds for purchases made on our website, stylem.store.
1. General Policy
We are committed to addressing issues with purchases promptly and fairly. This policy explains the circumstances under which returns and refunds may be requested, along with the associated procedures and conditions.
2. Conditions for Returns and Refunds
2.1. Defective or Damaged Products
Returns or replacements are accepted for products that are misprinted, damaged, or defective due to production or transit issues.
Process:
- Submit a request within 7 days of delivery.
- Provide:
- An unboxing video and clear photographs of the defect.
- The original packaging.
- Email the details to support@stylem.store.
2.2. Wrong Product Received
If you receive a product that differs from your order, we will replace it at no additional cost.
Process:
- Notify us within 7 days of delivery.
- Provide proof, including:
- Photos of the received item.
- A copy of the order confirmation.
2.3. Size Issues
- A ±0.5-inch tolerance in measurements is standard and is not eligible for return or refund.
- If the wrong size is delivered, customers must provide product images and measurements for verification.
3. Non-Refundable Conditions
We do not offer returns or refunds under the following circumstances:
- Incorrect sizes ordered by the customer (please refer to the size chart before placing an order).
- Minor color variations due to digital printing processes.
- Damages caused during unboxing, unless supported by an unboxing video as proof.
- Items not returned in their original condition (unused and in original packaging).
4. Process for Initiating a Return
- Contact Us: Email support@stylem.store with the following:
- Order number.
- Reason for return.
- Supporting documentation (e.g., photos, videos).
- Approval: After verifying the claim, we will approve the return and provide a return shipping label or detailed instructions.
- Return Shipping:
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- Return Process will be completed within 7 business days.
- Inspection: Once the item is received, it will be inspected to ensure eligibility.
- Replacement:
- Replacements: Replaced within 10 business days of approval.
5. Refund Process
5.1. Refund Timeframe
Refunds are typically credited within 7–10 business days after:
- The returned item is received and inspected.
- Refund approval is granted.
5.2. Refund Method
Refunds will be issued to the original payment method (credit card, debit card, or digital wallet). Processing times may vary depending on your payment provider.
6. Exceptions
6.1. Lost in Transit
If your order is lost during shipping, we will:
- Refund the full amount.
- Reproduce and re-ship the product free of charge.
6.2. Damaged Packaging
If your package appears damaged upon delivery:
- Note the damage in the courier’s remarks.
- Report the issue immediately with photographs of the damaged package.
7. Contact Us
For questions or assistance regarding returns and refunds, please reach out to us:
- Email: support@stylem.store
- Address: Bangalore, India
We value your satisfaction and are committed to resolving issues promptly and fairly.
Thank you for shopping with StyleM!